Zebra Skin Rug | Now Offering Free International Shipping | 801-609 4317

FAQs

FAQS

Trust & Investment

How can I trust you with my investment in a Zebra Skin?

If I were you making an investment in a Zebra skin, i would be cautious too. With scammers and poor quality products, it is very hard to trust anyone. We encourage all our customers to directly call us and simply have a talk with us and ask us any questions you have. It is your money and must feel safe with your investment.

How can you guarantee I won’t lose my money?

All our products come with a no questions asked return policy. If you’re unhappy with your purchase, simply contact us within 14 days of confirmed delivery and we will issue you a full refund (minus $100 restocking fee) no questions asked. As an additional layer of protection, we use PayPal payments who strongly protects both its buyers and sellers in case of financial disputes. 

Is my online payment safe and secure?

Absolutely! All payments through our website are processed through Shopify and PayPal, leading ecommerce merchants and the most trusted in the world. 

About Our Company

Where is your company based?

We are a US fish and wildlife licensed importer based in Utah with our orders shipping from the US and South Africa depending on clients location.

 

Is your company licensed?

We are a US Fish and Wildlife licensed company with the ability of importing and exporting exotic hides.

 

What is your guarantee and return policy?

In the case you are not satisfied with your order, please contact us within 14 days from the time you received your shipment and we will reverse your payment minus $100 restocking fee. Return shipping is paid by you the buyer due to stocking and permit fees accrued by us.

 

What format of payment do you accept?

All our orders are completed via PayPal and Shopify. A safe and trusted method of completing transactions protecting both the buyer and seller. You do not need to have an account to complete your transaction. Simply checkout directly via our website with a secured SSL account knowing your information is safe. If you prefer paying over the phone, please call us at (801) 609 4317.

 

What are your shipping costs and standard fees for a product?

Any purchase made on our website comes with complimentary FREE Shipping. We are happy to announce that international buyers now receive free shipping with all their orders. If you have any questions, please let us know.

 

How long has your company been in business?

Our company has been in operation since 2008 with more than 100 zebra skin rugs sold and a 100% customer satisfaction rating.

 

Questions on Our Products

What is the quality of your Zebra skin rugs?

All our Burchell Zebra rugs are grade A in quality, with minimal scarring and imperfections. All our skins are quality checked/controlled before shipping to client.

 

What is the difference in Trophy, A and B grade hides?

Trophy hides are considered the best with almost zero imperfections and very large in size. A grade hides (best sellers) have minor markings that are not easy to notice from a distance where B grades have more pronounced imperfections.

 

What is the average size of a zebra rug?

A fully grown Burchell zebra rug measures approximately 9ft from head to tip of tail and 6ft wide measured across belly with legs.

 

Is it legal to own a zebra skin rug?

Yes anyone can own a zebra (Burchell breed only) with the legal paperwork. Every order of a rug comes with the proper import and export documentation that is inspected by customs and passed on to your local postal service company. For US clients, we ship all orders via USPS PRIORITY which takes 5-7 days to arrive. International shipments are made via TNT express or whatever appropriate premiere shipment service offered in your country. All orders come with a tracking number.

 

What color is a Zebra hide exactly?

Please note that Zebra hides are not black and white as many people believe them to be. The hides we supply are are dark chocolate brown with beige stripes and brown shadows in between. Please carefully refer to our videos or product photos.

 

How long does it take to build custom furniture pieces?

Every custom furniture piece ordered through OutSourceSol, requires an average 3-4 weeks to completely build. Our custom furniture is consider “build to order” meaning we do not carry any inventory and only design/build upon an order request.

 

Shipping & Returns

Where are your products shipped from?

For clients in the USA, we ship all our hides from our offices in Utah via USPS PRIORITY which takes 5-7 days to arrive with tracking number provided. For all clients outside the US, we ship from our warehouse in South Africa via TNT Express, which takes anywhere from 10-14 days free of charge.

 

Can I return my Zebra rug if not satisfied?

Absolutely! We offer a 14 day return guarantee from the time you receive your order. If you’re not satisfied, simply return your hide as it was sent to you originally and we will refund you the cost minus $100 restocking fee (Shipping & Tanning fees).

 

Can I return a custom furniture piece?

Unfortunately we do not accept any returns for any custom furniture work that OutSourceSol provides as they are “Build to order” items.

 

Do you ship worldwide?

Yes we do. We have many clients across the world and have years of experience shipping internationally.Please note for custom furniture pieces, we only ship within the U.S.

 

How fast is your shipping?

US clients should expect to receive their order within 5-7 days after shipping. Clients outside the US should expect 10-14 days for order to arrive.

 

How can I track my package?

US clients can track their order via USPS and clients outside the US will be able to track their package via TNT’s website at www.tnt.com.