Zebra Skin Rug | Now Offering Free International Shipping | 801-609 4317

Our Policy

Shipping

With OutSourceSol, you can count on your order getting processed and shipped quickly. When a client places an order with us, it usually takes 2-4 days for us to process everything and have your order on its way to your doorstep.

US Buyers

Orders made within the US are shipped directly from our offices in Salt Lake City, Utah to your provided address through USPS PRIORITY. This method of shipment usually takes 5-7 days to arrive at your provided address. Tracking information will be provided automatically to your email once your order has been shipped.

International Buyers

Buyers outside the US will have all their orders shipped directly from our warehouse in South Africa via premiere shipping service TNT Express. Similar to US orders, it takes us 2-4 days to prepare everything including paperwork and have your shipment on its way. Please allow 10-14 days to receive your order. Customs might inspect your package and that is alright, because we include all paperwork inside the box for their review. Tracking information will be provided automatically to your email once your order has been shipped.

Returns

In the case you are not satisfied with your order, please contact us within 14 days from the time you received your shipment and we will reverse your payment. Return shipping is paid by you the buyer due to stocking and permit fees accrued by us. Funds will be returned to your account once we have investigated the returned order. If item is damaged, stained or different from its original condition in any harmful way, we will ship the item back to you and no refund will be issued. 

Custom Work

Some clients might request a custom order such as removing the head, trimming felt or cutting out the tail. Custom work like this can be done by us but please understand that it automatically voids our return policy. We do not offer any guarantees or returns when a client requests a custom work on their hide. If you have any questions, please contact us directly.